Terms & Conditions

Welcome to the Pernah Dekat website.

These Terms and Conditions govern the use of the Pernah Dekat website, accessible through pernahdekat.com or another official address managed by Pernah Dekat. By accessing and using this website, visitors are deemed to have read, understood, and agreed to all applicable Terms and Conditions.

If a visitor does not agree with any or all of these terms, the visitor is advised not to continue using the Pernah Dekat website.

1. Definitions

In these Terms and Conditions:

• Pernah Dekat is a kopitiam located in Surabaya that provides food and beverage products, promotional information, and other related services.
• Website means the official Pernah Dekat website used to provide information about the shop, menu, promotions, reservations, content, and customer service.
• Visitor means any party who accesses, reads, uses, or interacts with the Pernah Dekat website.
• Content means all materials on the website, including but not limited to text, photographs, videos, logos, designs, illustrations, menus, prices, promotions, articles, and other visual elements.

2. Website Use

The Pernah Dekat website is provided to give visitors information about the shop profile, menu, promotions, location, operating hours, reservations, and other information related to Pernah Dekat services.

Visitors agree to use this website reasonably, responsibly, and in compliance with applicable law.

Visitors must not use this website to:

• perform actions that may damage, disrupt, or overload the website system;
• copy, collect, or use website content without permission;
• distribute false or misleading information while claiming to represent Pernah Dekat;
• perform actions that violate the law, accepted norms, or the rights of another party; or
• use the website for commercial purposes without written approval from Pernah Dekat.

3. Menu, Price, and Promotion Information

Menu information, prices, product availability, and promotions displayed on the Pernah Dekat website may change at any time without prior notice.

Pernah Dekat strives to display accurate and current information. However, changes to prices, menu stock, service hours, or promotion terms may not always be reflected on the website immediately.

Final prices, promotions, and product availability are determined by the information applicable at the official Pernah Dekat outlet or through official Pernah Dekat communication channels.

4. Reservations and Customer Service

If the website provides reservation, ordering, contact form, or customer service links, visitors must provide accurate, complete, and reachable contact information.

Pernah Dekat may contact visitors through the telephone number, WhatsApp, email, or another channel provided by the visitor for reservation confirmation, orders, questions, or customer service.

Pernah Dekat may reject, cancel, or reschedule a reservation if the supplied information is invalid, outlet capacity is unavailable, or particular operational conditions apply.

5. Cookies

The Pernah Dekat website may use cookies to improve the visitor experience.

Cookies are small files stored on a visitor's device to help the website recognize preferences, understand visit patterns, and improve the quality of its services and presentation.

Pernah Dekat may use cookies for:

• website operation;
• statistical analysis of visits;
• content and service development;
• marketing and promotional purposes; and
• improving the user experience.

By accessing the Pernah Dekat website, visitors agree to the use of necessary cookies. Visitors can manage or disable cookies through their browser settings, although some website features may not function optimally.

6. Intellectual Property Rights

Unless stated otherwise, all content on the Pernah Dekat website is owned by Pernah Dekat and/or parties that license content to Pernah Dekat.

All intellectual property rights in the website content are protected by applicable laws and regulations.

Visitors may access and use website content only for personal, non-commercial purposes and subject to these Terms and Conditions.

Visitors must not:

• copy or republish content from the Pernah Dekat website;
• sell, rent, or sublicense content from the Pernah Dekat website;
• duplicate, reproduce, or distribute content without permission;
• use the Pernah Dekat logo, name, visual identity, product photographs, or promotional materials without written approval; or
• alter, crop, or use content in a manner that may harm the reputation of Pernah Dekat.

7. Links to the Pernah Dekat Website

Other parties may link their websites to the Pernah Dekat website provided that the link:

• is not misleading;
• does not falsely imply sponsorship, cooperation, recommendation, or approval by Pernah Dekat;
• does not harm the name, reputation, or interests of Pernah Dekat;
• is appropriate to the context of the linking website; and
• is not used for purposes that violate applicable law or norms.

Pernah Dekat may approve linking by selected parties, including but not limited to media, communities, educational institutions, business partners, business directories, or other relevant parties.

Use of the Pernah Dekat logo, trademarks, photographs, or visual identity as part of a link is permitted only after written approval from Pernah Dekat.

8. Links from the Pernah Dekat Website to Third Parties

The Pernah Dekat website may contain links to third-party websites, platforms, applications, or channels, including social media, digital maps, ordering services, payment services, or other partners.

These links are provided for visitor convenience. Pernah Dekat is not responsible for the content, privacy policies, security, services, or practices of those third parties.

Visitors are advised to read the terms and conditions and privacy policies of each third-party platform before using it.

9. Removal of Links

Pernah Dekat may request any party to remove a link to the Pernah Dekat website if the link is considered inappropriate, misleading, harmful, or in violation of these Terms and Conditions.

A party receiving a link removal request must remove the link promptly.

If a visitor finds a link on the Pernah Dekat website that is considered inappropriate, problematic, or offensive, the visitor may contact Pernah Dekat through the available official channels.

Pernah Dekat will consider such requests but is not obligated to remove every link or provide a direct response.

10. Accuracy of Information

Pernah Dekat strives to provide accurate, relevant, and current information on the website.

However, Pernah Dekat does not guarantee that all website information will always be error-free, complete, or updated in real time.

To the extent permitted by applicable law, Pernah Dekat is not responsible for losses arising from the use of information on the website.

11. Website Availability

Pernah Dekat strives to keep the website accessible. However, access may be interrupted by system maintenance, updates, technical issues, network conditions, or other matters beyond the control of Pernah Dekat.

Pernah Dekat does not guarantee that the website will always be available without interruption or be free from errors, viruses, or other harmful components.

12. Limitation of Liability

To the extent permitted by applicable law, Pernah Dekat is not responsible for direct or indirect losses arising from:

• the use of or inability to use the website;
• errors in website information;
• interruptions to website access;
• changes to prices, menus, promotions, or services;
• the use of third-party links or services; or
• visitor actions that violate these Terms and Conditions.

These provisions are not intended to limit liability that cannot be excluded under applicable law.

13. Changes to These Terms and Conditions

Pernah Dekat may change, update, add, or remove parts of these Terms and Conditions at any time.

Changes take effect when published on the Pernah Dekat website. By continuing to use the website after changes are published, visitors are deemed to have accepted the updated Terms and Conditions.

14. Governing Law

These Terms and Conditions are governed by and interpreted under the laws of the Republic of Indonesia.

If a dispute arises in connection with use of the Pernah Dekat website, the parties will first seek to resolve it through mutual discussion. If no agreement is reached, the dispute will be resolved in accordance with applicable Indonesian law.

15. Contact

For questions, requests, complaints, or further information about these Terms and Conditions, visitors may contact Pernah Dekat at anekaceritanusantara@gmail.com.