Privacy Policy
The Pernah Dekat website is managed by PT Aneka Cerita Nusantara, which acts as the controller of personal data collected through the Pernah Dekat website.
This Privacy Policy explains how we collect, use, store, protect, and process information obtained through the Pernah Dekat website. By accessing or using the Pernah Dekat website, users are deemed to have read, understood, and agreed to the provisions of this Privacy Policy.
We are committed to maintaining the confidentiality, security, and protection of users' personal data in accordance with principles of due care and applicable laws and regulations.
Information Collected
When users visit the Pernah Dekat website, we may automatically collect certain information, including but not limited to:
- information about the device being used;
- web browser type;
- IP address;
- time zone;
- cookies installed on the device;
- pages visited;
- products, menus, promotions, or information viewed;
- visit sources, such as websites, social media, or search terms that direct users to the Pernah Dekat website; and
- the way users interact with the website.
Information collected automatically is referred to as "Device Information".
If certain features are available on the website, we may also collect information voluntarily provided by users, such as names, telephone numbers, email addresses, location information, or other information needed for reservations, orders, customer service, promotions, or communication with Pernah Dekat.
Purpose of Data Processing
We process user data only to the extent necessary to support the operation and services of the Pernah Dekat website. Collected data may be used to:
- operate, manage, and improve website functions;
- understand how users interact with the website;
- compile statistical information about website use;
- identify and prevent potential misuse, disruption, or unauthorized activity;
- display relevant information about menus, promotions, services, or Pernah Dekat locations;
- process reservation requests, orders, questions, or user complaints;
- provide information, promotions, or other communications relating to Pernah Dekat, where permitted by applicable provisions; and
- meet legal obligations when required by applicable laws and regulations.
We will not use users' personal data for purposes outside those described in this Privacy Policy unless we have obtained user consent or are required to do so by law.
Cookies
The Pernah Dekat website may use cookies to improve the user experience. Cookies help us understand user preferences, remember certain settings, and analyze website use.
Users can configure their browsers to reject cookies. However, rejecting certain cookies may prevent some website features from functioning optimally.
Location Data
For certain features, users may be asked to grant location access, for example to display outlet information, directions to Pernah Dekat, or recommendations for nearby services.
Users may choose not to provide location access. However, some website features may not function fully if location access is not granted.
Personal Data Protection
We protect user information through reasonable administrative, technical, and physical measures designed to prevent unauthorized access, use, alteration, disclosure, or deletion of personal data.
Nevertheless, users understand that no transmission of data over the internet or wireless network can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of information sent through the website, but we will continue to protect user data reasonably and responsibly.
Data Retention
Users' personal data will be retained for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, or for as long as required by applicable law.
When data is no longer required, we may delete, deactivate, or anonymize it in accordance with internal policies and applicable provisions.
Disclosure to Third Parties
We do not sell, rent, or trade users' personal data to third parties.
In certain circumstances, we may share user information with third parties that support the operation of the website or Pernah Dekat services, such as technology providers, reservation systems, payment services, analytics providers, or communication services, to the extent necessary and subject to appropriate personal data protection.
Third parties working with us may use data only for specified purposes and must maintain the confidentiality and security of user information.
Links to Other Websites
The Pernah Dekat website may contain links to other websites or platforms, including social media, digital maps, ordering services, or other third parties.
We are not responsible for the privacy practices, content, or policies of third-party websites or platforms. Users are advised to read the privacy policy of each website or platform before providing personal information.
User Rights
Users have rights relating to their personal data under applicable laws and regulations, including the right to:
- obtain information about the processing of personal data;
- access personal data;
- correct or update inaccurate personal data;
- withdraw consent to data processing, where permitted by law;
- request the deletion of personal data;
- restrict the processing of personal data;
- object to the processing of personal data in certain circumstances; and
- submit questions, complaints, or requests concerning the use of personal data.
To exercise these rights, users may contact us using the contact information at the end of this Privacy Policy.
Disclosure Required by Law
We may disclose user information when required or permitted by law, including in response to requests from government institutions, court orders, legal proceedings, investigations of suspected violations, protection of our legal rights, protection of the safety of users or others, and prevention of fraud or service misuse.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in services, operational needs, technology, or applicable legal requirements.
Changes to this Privacy Policy will be displayed on this page. Users are advised to review the Privacy Policy periodically to stay informed of the latest updates.
Contact Information
If users have questions, requests, or complaints relating to this Privacy Policy or the processing of personal data, users may contact:
- Pernah Dekat
- PT Aneka Cerita Nusantara
- Email: anekaceritanusantara@gmail.com
- Address: Jl. Raya Manyar No. 29, Surabaya
- Operating hours: Daily, 10.00 AM-02.00 AM
By using the Pernah Dekat website, users confirm that they have read, understood, and agreed to this Privacy Policy.